Terms & Conditions of Service

These Terms & Conditions (“Terms”) constitute a legally binding agreement between:

AURA Private Yachting (“AURA”, “we”, “us”, “our”)
Registered address: Eleftheriou Venizelou 5, Preveza 481 00, Greece
Contact: info@auraprivateyachting.com | +30 694 757 7360

AND the person making the booking (“Guest”, “you”, “your”).

Definitions

• “Cruise” means any private boat tour, transfer, or water taxi service booked through AURA.
• “Captain” means the licensed maritime professional operating the vessel.
• “Booking” means a confirmed reservation made through our website, WhatsApp, or directly.
• “Departure Point” means Nydri Port (Lefkada) or Preveza Port, as specified at booking.
• “Force Majeure” means any event beyond our reasonable control including but not limited to adverse weather, acts of God, port authority restrictions, or coastguard requirements.

• 2.1 A booking is considered confirmed only upon: (a) receipt of full payment or agreed deposit, AND (b) written confirmation from AURA via email or WhatsApp.
• 2.2 By completing a booking, you confirm that: (a) you have read and accepted these Terms in full; (b) you are at least 18 years of age; (c) you have authority to book on behalf of all guests in your group; (d) all information provided is accurate and complete.
• 2.3 AURA reserves the right to refuse or cancel any booking at its sole discretion, in which case a full refund will be issued.
• 2.4 Bookings are subject to availability. A booking is not confirmed until you receive written confirmation from AURA.
• 2.5 The number of guests stated at the time of booking is binding. Additional guests may not board without prior written agreement from AURA.

• 3.1 All prices are quoted in Euros (€) inclusive of applicable VAT.
• 3.2 The price confirmed at the time of booking is the price you will pay, regardless of subsequent price changes.
• 3.3 Fuel costs: For longer routes (Lefkada, Paxos, Ithaca, Kefalonia), fuel is not included in the base price. The fuel cost will be calculated transparently on the day based on the actual route taken and divided equally among guests. Your captain will provide an estimate before departure.
• 3.4 Payment methods accepted: credit or debit card (processed securely via Stripe); cash on board (Greek Euro only); bank transfer (by prior arrangement only).
• 3.5 AURA does not store, access, or process your card details. All card payments are handled by Stripe, Inc. (PCI DSS Level 1 certified).
• 3.6 Deposits: Where a deposit option is offered, the remaining balance is due on the day of the cruise in cash, unless otherwise agreed in writing.
• 3.7 All prices include the vessel, licensed captain, safety equipment, port fees, and any items specified in the tour description (e.g. private-label wine, drone footage).
• 3.8 Prices do not include: meals at tavernas, personal expenses, additional drinks, or fuel (where stated separately).

4.1 Cancellation by Guest

• (a) 30 or more days before departure: Full refund of all amounts paid. No cancellation fee.
• (b) 8–29 days before departure: We offer, at our discretion: a transferable voucher for the full amount paid, valid for the current or following season; OR a free date change to any available date within the same season. No cash refund will be issued within this period.
• (c) 7 days or fewer before departure: No refund. A voucher for 50% of the amount paid may be offered at AURA’s sole discretion.
• (d) No-show (failure to arrive at the agreed departure point without prior notification): No refund. No voucher.

4.2 Cancellation by AURA

• (a) Weather or sea conditions: If AURA cancels due to unsafe weather or sea state, you will be offered full rescheduling to your preferred available date; OR a full refund of all amounts paid. This is not considered a cancellation by the guest.
• (b) Vessel technical issues: Full refund of all amounts paid within 5 business days.
• (c) Force Majeure: Full refund or rescheduling, at AURA’s discretion.

• 4.3 All cancellation requests must be submitted in writing (email or WhatsApp) to AURA. Verbal cancellations are not accepted.
• 4.4 Refunds will be processed to the original payment method within 5–10 business days.

• 5.1 The captain has sole and absolute authority over all decisions relating to vessel operation, route, and guest safety. The captain’s decision is final.
• 5.2 If the captain determines that weather or sea conditions are unsafe for the planned cruise, the cruise will be postponed or rescheduled. Guests will be notified as early as possible, ideally 24–48 hours in advance.
• 5.3 AURA monitors weather conditions daily and will contact guests 48 hours before departure with a full forecast and sailing status.
• 5.4 Itinerary changes: AURA reserves the right to modify the planned route at any time for safety reasons. Alternative anchorages or destinations of equal quality will be offered where possible.
• 5.5 All guests must: (a) follow all safety instructions issued by the captain at all times; (b) wear life jackets when instructed to do so; (c) remain seated when the vessel is moving at speed, unless instructed otherwise; (d) not distract the captain during navigation or docking.
• 5.6 Swimming and snorkelling are permitted only at designated stops and at the guest’s own risk. AURA is not liable for injuries or incidents during water activities.
• 5.7 AURA operates in compliance with all applicable Greek and EU maritime safety regulations.

• 6.1 Punctuality: Guests must arrive at the agreed departure point no later than 15 minutes before the scheduled departure time. AURA will wait a maximum of 20 minutes beyond the agreed time. After this, the cruise may depart, and no refund will be issued for the time lost.
• 6.2 Health & Medical Conditions: Guests are responsible for disclosing any medical conditions, disabilities, pregnancies, or physical limitations that may affect their ability to participate safely. AURA reserves the right to refuse boarding where safety is a concern.
• 6.3 Intoxication: AURA reserves the right to refuse boarding to any guest who appears intoxicated or under the influence of substances. No refund will be issued in such cases.
• 6.4 Behaviour: Guests are expected to treat the captain, vessel, and equipment with respect. Aggressive, dangerous, or disruptive behaviour will result in immediate return to port. No refund will be issued.
• 6.5 Damage: Guests are liable for any damage caused to the vessel, equipment, or third-party property through negligence, recklessness, or deliberate action. The cost of repairs will be charged to the responsible guest.
• 6.6 Children: (a) Children under 12 must wear a life jacket at all times on deck. (b) Children must be supervised by a responsible adult at all times. (c) Parents or guardians assume full responsibility for the safety of children in their care.
• 6.7 Personal Belongings: AURA is not responsible for the loss, theft, or damage of personal belongings including but not limited to phones, cameras, jewellery, documents, or clothing.
• 6.8 Sea Sickness: AURA does not accept responsibility for sea sickness. Guests prone to motion sickness are advised to take appropriate medication before boarding.

• 7.1 AURA holds full passenger liability insurance as required under Greek maritime law (Presidential Decree 1178/1981 and subsequent regulations).
• 7.2 Guests are strongly recommended to hold their own travel insurance that includes: medical coverage, trip cancellation, and personal liability.
• 7.3 AURA’s liability to any guest is limited to: (a) direct losses arising from our proven negligence; (b) a maximum amount not exceeding the total price paid for the cruise.
• 7.4 AURA is not liable for: (a) loss or damage to personal belongings; (b) injuries during swimming, snorkelling, or other water activities; (c) medical expenses or evacuation costs; (d) indirect or consequential losses of any kind; (e) losses arising from Force Majeure events; (f) delays caused by port authority, coastguard, or other authorities.
• 7.5 Nothing in these Terms limits our liability for death or personal injury caused by our proven negligence, or for fraud or fraudulent misrepresentation.

• 8.1 AURA includes professional drone video and aerial photography on all cruises as part of the service.
• 8.2 AURA may also take photographs or video for promotional and marketing purposes.
• 8.3 By accepting these Terms, guests grant AURA a non-exclusive, royalty-free licence to use images and footage from the cruise for marketing purposes, including on our website and social media channels.
• 8.4 If any guest does not consent to being featured in promotional materials, they must inform the captain in writing (WhatsApp or email) before the cruise. AURA will respect this request. However, we cannot guarantee that guests who opted in will not appear in the background of other footage.
• 8.5 Guests may freely use all photographs and footage provided to them by AURA for personal, non-commercial purposes.

• 9.1 Vouchers issued by AURA are valid for one use only and cannot be exchanged for cash.
• 9.2 Vouchers are transferable unless otherwise stated.
• 9.3 Only one discount or voucher may be applied per booking. Discounts cannot be combined.
• 9.4 Early bird discounts apply only to bookings made the specified number of days in advance of the cruise date, as stated at the time of booking.
• 9.5 AURA reserves the right to modify or withdraw promotional offers at any time without prior notice, except where a discount has already been applied to a confirmed booking.

• 10.1 We are committed to resolving complaints fairly and promptly.
• 10.2 To file a complaint: Step 1: Raise the issue with your captain during the cruise if possible. Step 2: Submit a written complaint to info@auraprivateyachting.com within 14 days of the cruise date. Step 3: AURA will acknowledge within 48 hours and respond fully within 7 working days.
• 10.3 If we are unable to resolve your complaint, you may refer the matter to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή): www.synigoroskatanaloti.gr
• 10.4 EU Online Dispute Resolution platform (for EU residents): ec.europa.eu/consumers/odr

• 11.1 AURA processes personal data in accordance with GDPR (EU 2016/679) and Greek Law 4624/2019.
• 11.2 Full details of how we collect, use, and protect your personal data are set out in our Privacy Policy.
• 11.3 By making a booking, you acknowledge that we will process your personal data as described in our Privacy Policy.

• 12.1 These Terms & Conditions are governed by and construed in accordance with the laws of the Hellenic Republic (Greece).
• 12.2 Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Preveza, Greece.
• 12.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

• 13.1 AURA reserves the right to amend these Terms at any time.
• 13.2 The Terms applicable to your booking are those in force at the time your booking was confirmed.
• 13.3 We will notify guests of material changes via email where possible.

The website uses (a) a GPS tracking system for the vessel's position exclusively for passenger safety purposes, and (b) an AI assistant (Google Gemini 2.5 Flash) for booking support. Use of the AI assistant is voluntary. For detailed data processing terms, refer to our Privacy Policy.

This website is not directed at children. By using this website, you confirm that you are aged 18 or over. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor without parental or guardian consent, please contact us immediately at info@auraprivateyachting.com so that we may delete it.